Samsung Galaxy S5 Neo Repairs London United Kingdom(UK)

Complete LCD

Every Screen has three parts
a. Top Glass/Front Glass – It is a Protective Glass.
b. Digitizer – It is responsible for touch
c. Internal LCD – It is the part where the picture is displayed.

In this model the Top Glass/Front Glass + Digitizer + Internal LCD is replaced.

You should use this service when

a. When there is a hairline crack on the screen.
b. When there is a wide visible crack on the screen.
c. When the screen is shattered.
d. The touch is partially working or not working at all.
e. There is no picture on the screen.
f. There is picture on the screen but it is distorted.
g. There are vertical or horizontal distorted lines on the screen.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Top Glass/Front Glass Replacement

Every Screen has three parts
a. Top Glass/Front Glass – It is a Protective Glass.
b. Digitizer – It is responsible for touch
c. Internal LCD – It is the part where the picture is displayed.

In this model the Top Glass is separate from other screen components. In this replacement we just replace the Top Glass/Front Glass.

You should use this service when

a. When there is a hairline crack on the screen.
b. When there is a wide visible crack on the screen.
c. When the screen is shattered.
d. The touch is working.
e. There is picture on the screen and it is ok.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

SIM Reader fault

We replace the SIM Reader unit in this repair service

You should use this service when

a. When the reception goes on/off frequently.
b. There is a problem in the network even when you are in an area where the network should be full.
c. The SIM Reader pins are broken.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Power button not working

We replace the power button in this repair service

You should use this service when

a. The Power button is loose.
b. The Power button does not work even after hard pressing.
c. The Power button does not work all the time.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Camera not working

We replace the Camera in this repair service

You should use this service when
a. When the Camera does not work.
b. When the Camera does not switch on.
c. The Camera is broken.
d. The Camera switches off, midway during it’s usage.

Speaker not working

We replace the speaker unit in this repair service

You should use this service when

a. When the Loudspeaker does not work.
b. The Loudspeaker volume is low, even when you have it set on the highest.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Not Ringing

We replace the ringer unit in this repair service

You should use this service when

a. The ringer does not ring even when the phone is not on silent mode.
b. The ringer is not loud enough even when the phone’s volume us set to the highest.
c. The ringing stops mid way.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Microphone not working

We replace the microphone unit in this repair service

You should use this service when

a. The person on the other end cannot hear you.
b. The person on the other end can hear you but not loud enough.
c. When you try recording or use any other voice app it does not record or work.
d. No voice commands are working.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Not Powering

We repair or replace the part(s) that have been damaged considering your phone is not powering on. Please note that the charge you pay for this repair service includes only the service engineers charge, the charge for the part(s) that would be replaced would be charged extra.

You should use this service when

a. The phone does not power on, even after repeated attempts.
b. The phone does not power on, even after hours of charging.

Software fault/Software upgrade

We repair the software/remove virus/ install new firmware
a. When the phone is very very slow.
b. When most of the apps in your phone don’t switch on.
c. When there is a virus in your phone.
d. Any other symptoms that may be related to software. Please enquire.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Water damaged

We repair or replace the part(s) that have been damaged due to water damage. Please note that the charge you pay for this repair service includes only the service engineers charge, the charge for the part(s) that would be replaced would be charged extra.

You should use this service when

a. The Phone has suffered an ingress of water/moisture.
b. The Phone would not power on. (Please do not try to charge the handset, if you are sure it is water damaged, as it may make the damage severe)
c. The Phone can be dead.
d. You can see the water/moisture logged in the phone.
e. With Water damage there can be many more scenarios, please call or email us to know more

Backlight fault

We replace the Backlight in this repair service

You should use this service when

a. The Phone’s backlight would not turn on.
b. The Phone’s backlight is not staying on.
c. The Phone’s backlight is flickering.
d. The Phone’s backlight stays on, even after active session.
e. The Phone’s backlight is not as bright as you want it to be.
f. The Phone’s backlight switches on/off with in an active session.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.

Wi-fi not working

We replace the Wi-Fi in this repair service

You should use this service when

a. When your phone cannot connect to the Wi-Fi at all.
b. When your phone cannot connect to Wi-Fi even after full reception.
c. When the Wi-Fi disconnects and reconnects continuously.

Please note that the phone should be functional otherwise, if there is another fault in your phone please inform prior.