Samsung Galaxy J5 Prime Repairs London United Kingdom(UK)
Replacement part used : New
Repairs available for colours : Black, Gold
Service Description : Read in the “Faults related description” tab below
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Payment Option : Cheque (Bank or Postal), Paypal
Shipping Option : Royal Mail – Economic, Special, International
Warranty : 30 days warranty (Subject to No Physical or Liquid Damage)
Avg Repair Time (Postal Repairs) : Same Day Return, but could be delayed due to unavailability of spare parts or due to postal service
Avg Repair Time (Walkin) : We do Complete LCD Screen Replacement, within 25 minutes. Other repairs takes 45-60 minutes.
**Water Damages and not powering Phone/Device are not done on While You Wait Basis, since they need a proper inspection.
How to handle shipping?
Print the invoice, that you have receieved in your inbox.
Remove any and all memory cards.
Put faulty mobile phone device in a jiffy bag
Send the parcel to us.
We initiate repairs and complete it same day, except for cases like water damage and device not powering.
We send the repaired mobile phone / tablet / iPad / iPod the same day, through the delivery option you had chosen.
At While You Wait Repairs, we have put in a lot of thought on shipping, whether it is,
As a policy and practice, we like to take the assistance of our country’s postal service, which is the Royal Mail.
Why Royal Mail and no other courier service?
With Royal mail there are a lot of advantages let alone the convenience of sending and receiving parcels.
Royal mail offers a transit insurance. According to recent figures, any mobile phone from any major brand costs in between £250 to £600. Considering the same, we need to keep in mind, that any accidental mishap happening during their transit is sure to burn a hole in our pockets.
Royal Mail offers a transit insurance up to £500, when you choose special delivery, which can let you be in peace that your device is in safe hands.
At While You Wait Repairs, we provide a standard 30 days warranty on all our repairs and replacements subject to no physical or liquid damage.
When is the warranty void?
- The warranty is void if and when we have not been able to check the repair-replacement process considering your mobile phone device was locked with a password.
- The warranty is void incase of LCD/Top Glass/Front Glass/ Complete LCD Replacement if it is found the damage to the screen is due to mishandling or any scneraio where abbrassions/cracks of any kind are caused due to pocket keys, pens or any other item which may be responsible to cause the same.
- The warranty is void if the fault which has occured is due to some other fault which pre-existed repair replacement process and was not announced or communicated at the time of submission or sending the faulty handset.
- Any mishap caused due to the postal process or in general during the transit mechanism.
- Any forced software activity such as jailbreaking, rooting of device or due to any or all apps which were not certified by manufacturing companies and are not available in their respective app stores.
- Loss of original invoice.
How to avail the warranty?
- Please send your faulty device/handset to us along with a hard copy of your invoice in a jiffy bag to us.